1. Digital Products Refund Policy
At DIgiShop, customer satisfaction is our highest priority. Because digital keys and downloadable tools are delivered instantly upon payment, our refund policy is designed to be fair and transparent.
2. Eligibility for Refunds
You may be eligible for a replacement or full refund under the following conditions:
- The license key provided is invalid or cannot be activated, and our support team is unable to provide a working replacement within 24 hours.
- You were charged multiple times for the same transaction due to a payment gateway error.
- The digital file is corrupted or technically inoperable and an updated file cannot be supplied.
3. How to Request a Refund
Eligible users can submit a refund request directly through their customer dashboard under Refund Requests or by reaching out to our support team.